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    Indo-French Astronomy focus meeting on international mega-projects discusses science vision for the next decade

    Indo-French Astronomy focus meeting on international mega-projects discusses science vision for the next decade

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    NCC Horse Show 2023 organised in Delhi Cantt

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    Republic Day Celebrations 2023: Over 1200 performers to take part in the first ever Military Tattoo & Tribal Dance Festival in the National Capital

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    PM flags off Vande Bharat Express train connecting Secunderabad with Visakhapatnam via video conferencing

    PM flags off Vande Bharat Express train connecting Secunderabad with Visakhapatnam via video conferencing

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    Guj CM call to keep the rural-taluka-district sectors of the state at the forefront

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    BioAsia 2023 Announces a stellar speaker line-up to discuss the learnings, challenges and opportunities in Life Science post-COVID-19

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    Chief Minister Shri Bhupendra Patel dedicates ‘Azadi Ki Yaade’ Museum

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    Heartfulness Encourages Nurturing Young Agri Scholars For A Self-Sufficient India

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    Dholakia Ventures Hosts DV8 Infinite Possibilities-G20 for Start Ups in Surat, Aims to Mobilise Global Capital for Innovation in India

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    Startup India Innovation Week culminates today with felicitation of Winners of National Startup awards 2022

    Startup India Innovation Week culminates today with felicitation of Winners of National Startup awards 2022

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    Dr. Leena Jain, Mumbai’s leading plastic surgeon, offers cleft lip and palate surgery for the normal appearance and growth

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    Startup India Innovation Week culminates today with felicitation of Winners of National Startup awards 2022

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    Dholakia Ventures Hosts DV8 Infinite Possibilities-G20 for Start Ups in Surat, Aims to Mobilise Global Capital for Innovation in India

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    Indo-French Astronomy focus meeting on international mega-projects discusses science vision for the next decade

    Indo-French Astronomy focus meeting on international mega-projects discusses science vision for the next decade

    NCC Horse Show 2023 organised in Delhi Cantt

    NCC Horse Show 2023 organised in Delhi Cantt

    Republic Day Celebrations 2023: Over 1200 performers to take part in the first ever Military Tattoo & Tribal Dance Festival in the National Capital

    Republic Day Celebrations 2023: Over 1200 performers to take part in the first ever Military Tattoo & Tribal Dance Festival in the National Capital

    PM flags off Vande Bharat Express train connecting Secunderabad with Visakhapatnam via video conferencing

    PM extends best wishes to army personnel on Army Day

    PM flags off Vande Bharat Express train connecting Secunderabad with Visakhapatnam via video conferencing

    PM flags off Vande Bharat Express train connecting Secunderabad with Visakhapatnam via video conferencing

    Guj CM call to keep the rural-taluka-district sectors of the state at the forefront

    Guj CM call to keep the rural-taluka-district sectors of the state at the forefront

    BioAsia 2023 Announces a stellar speaker line-up to discuss the learnings, challenges and opportunities in Life Science post-COVID-19

    BioAsia 2023 Announces a stellar speaker line-up to discuss the learnings, challenges and opportunities in Life Science post-COVID-19

    Chief Minister Shri Bhupendra Patel dedicates ‘Azadi Ki Yaade’ Museum

    Chief Minister Shri Bhupendra Patel dedicates ‘Azadi Ki Yaade’ Museum

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    Heartfulness Encourages Nurturing Young Agri Scholars For A Self-Sufficient India

    Dholakia Ventures Hosts DV8 Infinite Possibilities-G20 for Start Ups in Surat, Aims to Mobilise Global Capital for Innovation in India

    Dholakia Ventures Hosts DV8 Infinite Possibilities-G20 for Start Ups in Surat, Aims to Mobilise Global Capital for Innovation in India

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    Startup India Innovation Week culminates today with felicitation of Winners of National Startup awards 2022

    Startup India Innovation Week culminates today with felicitation of Winners of National Startup awards 2022

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    INDIA’S FOREIGN TRADE

    ShareTheBaristaPride at your nearest Starbucks store!

    ShareTheBaristaPride at your nearest Starbucks store!

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    Cummins Group in India unveils Commercial Vehicle Industry’s first fuel agnostic platform and its diversified range of Hydrogen Technologies power solutions at Auto Expo 2023

    Dr. Leena Jain, Mumbai’s leading plastic surgeon, offers cleft lip and palate surgery for the normal appearance and growth

    Dr. Leena Jain, Mumbai’s leading plastic surgeon, offers cleft lip and palate surgery for the normal appearance and growth

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    The Secretary, MeitY launches Technology for Air Quality Monitoring System (AI-AQMS v1.0)

    Startup India Innovation Week culminates today with felicitation of Winners of National Startup awards 2022

    Startup India Innovation Week culminates today with felicitation of Winners of National Startup awards 2022

    Dholakia Ventures Hosts DV8 Infinite Possibilities-G20 for Start Ups in Surat, Aims to Mobilise Global Capital for Innovation in India

    Dholakia Ventures Hosts DV8 Infinite Possibilities-G20 for Start Ups in Surat, Aims to Mobilise Global Capital for Innovation in India

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    Acer Unveils the eKinekt Bike Desk to Empower Active and Sustainable Lifestyles

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    Acer Ushers In New Nitro Laptops with 13th Gen Intel Core Processors and NVIDIA GeForce RTX 40 Series GPUs

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OPPO ranked as the #No 1 brand in customer satisfaction for After-sales: Counterpoint Research

NewsMonks by NewsMonks
2 years ago
in Economy, Mobile
3 min read
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OPPO ranked as the #No 1 brand in customer satisfaction for After-sales:  Counterpoint Research
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  • OPPO recognized as the fastest brand in turn-around time during after sales & the most cost -effective as per the study
  • Second year in a row, OPPO appreciated by users for its after sales services

In pursuit of constantly listening to customers and empowering them with ease & convenience,  OPPO was ranked as the No.1 brand in customer satisfaction for aftersales. The second in the series, this recognition reiterates how OPPO has revolutionized its after-sales experience for customers with its consumer-first-approach.

The research conducted across top six metro cities found that OPPO leads in after-sales service experience with 93% of the respondents rating their experience as “very good” or “excellent”. Waiting time was the lowest among OPPO customers with about half of the respondents being attended within just 15 minutes of their arrival, the report, said.

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Mr. Elvis Zhou, President, OPPO India said, “We are ecstatic at being recognised as the number 1. Smartphone brand in customer satisfaction for after sales by Counterpoint research.  With our underline vision ‘Technology for Mankind, Kindness for the world, we aim to bring all the benefits to users. This accreditation is a testimony to our efforts in ensuring highest customer satisfaction while making the world around each of our user better in every way that we can. As we continue to grow and strengthen our footprint in India, we will keep on innovating and delivering extraordinary experiences to more and more people”

Owing to the Covid- 19 pandemic, the study mentioned  that service status update was a vital part of customer support. OPPO was leading in customer support with most of the users receiving status updates through WhatsApp and SMS.  As per the study, OPPO was the fastest in turn-around time during after sales delivery with maximum respondents receiving their device on the same day.

With a strong focus of maintaining its spare parts, almost all respondents among OPPO users received their device after full resolution of their current issue. As a result, satisfaction after the current service was highest among OPPO users. Also, recognized at the most cost-effective brand, OPPO users spent the least amount on out-of-warranty smartphones as compared to other brands.

Keeping in mind the current trying situation and the need to maintain social distance, earlier this year OPPO announced its ‘Go Green Go Digital’ initiative where the brand has introduced digital invoices for their customers across service centres in the country. Under this, all the OPPO service centres are sharing repair invoices with customers through WhatsApp Broadcast. The brand also introduced a dedicated AI powered Chatbot called ‘Ollie’ that is available 24X7 for consumers to resolve 94.5% of their queries. During the nationwide lockdown a human chat support on WhatsApp was also started to  support customers 24X7 in resolving their queries. This was first-of-its-kind initiative by any smartphone brand to assist it’s users.   OPPO strive to provide comprehensive customer experience across verticals has revolutionized the after sales experience for the customers. With a robust network of over 500 exclusive service centers across 500+ cities, the brand has serviced consumers even from the remotest places in the country.

Tags: after sales serviceMOBILEOppo
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